Concerning the sale at distance (without the simultaneous physical presence of the parties), according to the Law, the Buyer may use his right of retraction without having to pay penalties, except for the costs of returning the goods, within a period of 14 days, starting as from the day of reception of the goods by the Buyer.
The Buyer must notify his/her cancellation by registered mail with acknowledgement of receipt, sent to: IO's Interior scs/gcv, Katleendreef 11, 3090 Overijse (Belgium) or by contacting IO's Interior by mail at: firstname.lastname@example.org, mentioning the reason for return.
In all cases, the return is carried out at the Buyer's own risk. It will be up to the Buyer to preserve any proof of return.
The returned products must be intact, in a perfect state for resale and in original packing. They cannot have been worn, used or to have suffered even minimum deterioration and they should be in a state of perfect cleanliness. Any product which is damaged, incomplete or whose original packing is deteriorated, will be neither refunded nor exchanged. This right of retraction is exerted without penalty, except for the transport charges wich remain at the cost of the Buyer.